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Customer Service
sales@theyhaveit.com or call (805) 484-9554 anytime.
Please feel free to drop us a line to share your thoughts on the site, all comments welcomed.
To obtain the status of an order, enter the confirmation number and click Go!.
Your satisfaction is important! Theyhaveit.com offers convenient customer service contacts to assure your questions are answered quickly. We are happy to help you online, by e-mail, by telephone, or fax.
Please click on any of the below areas for information or service:
Free Shipping & Handling
Mail Orders
Returns, Incorrectly ordered items or DAMAGED PRODUCTS
Frequently Asked Questions
Order Confirmations
Questions for theyhaveit.com
Suggestions for theyhaveit.com
Legal Terms, Conditions, And Use Of Site
Regarding Sales Tax
Disclaimers
How do I place a Mail Order?
theyhaveit.com,
451 Constitution Avenue, Unit "D"
Camarillo, CA 93012-8515
- Telephone Number: 1-805-484-9554
- Toll Free Telephone Number: 1-800-777-3569
- Toll Free FAX Number: 1-877-993-9951
- FAX Number: 1-805-987-2976
- Due to the security of a customer(s) card number(s) we do not take phone orders.
- Returns, Incorrectly ordered items or DAMAGED PRODUCTS
RETURNS:
UNOPENED and UNUSED items in original condition and packaging may be returned for an exchange or refund of the merchandise price within 15 days of purchase. No returns after 15 days.
- NO C.O.D. RETURNS ACCEPTED.
ALL MERCHANDISE MUST BE SHIPPED BACK PREPAID TO:
theyhaveit.com,
451 Constitution Avenue, Unit "D"
Camarillo, CA 93012-8515
- For UPS or USPS returns please include a copy of your original order number confirmation & your packing slip with your return so we can identify your order and quickly process your credit. For your protection we recommend you ship the merchandise back
Insured to avoid any lost merchandise.
theyhaveit.com can not be responsible for returned packages that are lost in USPS or UPS.
- On the back of order number confirmation please note reason for your return.
- Lost receipt Include a note with the following information so we can properly credit your account.
- Your Name, or Company Name used on order
- Ship to address, and billing address if different
- Phone number & area code,
- E-mail address used on order
- If it is a gift, the name of person who gave you the gift approximate date of purchase / date received
- theyhaveit.com cannot be responsible for lost returned packages. For your protection ship your package via prepaid, insured US Mail or UPS to:
theyhaveit.com,
451 Constitution Avenue, Unit "D"
Camarillo, CA 93012-8515
- We will credit your original payment method, less any shipping charges that may apply, within 2-4 weeks.
- theyhaveit.com reserves the right to refuse any refund.
Incorrectly ordered items:
Please call customer service within 5 days from the date of receipt of product at 1-(800) 777-3569 and let us help you get the correct item needed.
Damaged Products:* Please call customer service upon receipt of any damaged product at 1-(800) 777-3569 and let us help you get the product replaced.
FREQUENTLY ASKED QUESTIONS
For your convenience we have listed the most commonly asked questions and answers. We welcome any suggestions or questions! You can email us at info@theyhaveit.com. Thank you.
Q: What forms of payment do you accept A: All major credit cards, including American Express, VISA, MasterCard, Discover. We also accept money orders, business checks, or personal checks( All checks will be held for up to 15 business days until it clears the financial institution drawn on).
If an order is placed with check or money order as the payment method, we must receive the payment within 7 days or we must void the order for Non-Payment.
Send to:
theyhaveit.com,
451 Constitution Avenue, Unit "D"
Camarillo, CA 93012-8515
Q: Is it safe to use my credit card at theyhaveit.com A: Yes! theyhaveit.com provides a state-of-the-art secure transaction environment for our customers.
Q: How much do you charge for shipping A: Regular ground shipping and handling is FREE on all orders over $99.00 in the contiguous USA.
Q: How do I know theyhaveit.com received my order A: You will receive an order confirmation after you check out. Please check your email.
Q: Do all products ship the same way
A: Not necessarily. Certain chemicals, oversized boxes / cases or overweight packages which cannot be delivered by UPS will be shipped via common carrier.
Q: How can I contact you if I have a question
A: The best way is through e-mail (info@theyhaveit.com), but all of our contact information can be found by clicking on the "Contact Us" link on the menu at the left of your screen. If your question relates to an order, please have the order number or the billing name ready when you call so that we may better serve you.
Q: What happens if an item is discontinued
A: We will always let you know if an item that you ordered has become unavailable. When possible, we will offer you an alternative item if it suits your needs.
Q: Is there a minimum order
A: Yes. Our minimum order is $99.00. Orders less than $99.00 will include a $10.00 small order handling fee. Orders may be placed using Visa, MasterCard, Discover, American Express.
ORDER CONFIRMATIONS
You'll know exactly what's happening with your order when you make your online purchase at theyhaveit.com. We will e-mail a response to you within 24 hours (most customers receive a response the same day).
Online Order/Shipping Confirmation
When you first submit your online order we will automatically provide you with the following e-mail order confirmation within 3 hours:
1. Confirmation that your order has been received.
2. An order identification number.
3. The order ship-to address.
4. The total cost of your order.
When you receive your order confirmation order number please save, write down, or print the information for your records.
QUESTIONS FOR theyhaveit.com
If you have a question about our web site please let us know. It's important to us that we are able to help you with any concern - and to do it quickly. Many choices we make are based upon inquiries from our customers. Please let us know at:
E-mail: info@theyhaveit.com
SUGGESTIONS for theyhaveit.com
We value your suggestions because we want to serve you in the best way. Please let us know at suggestions@theyhaveit.com how we can improve or change our online store and services to better serve you.
LEGAL TERMS, CONDITIONS, AND USE OF SITE
Please read the following terms and conditions carefully before using theyhaveit.com Your rights as a customer are very important to us. Below, You'll find specific information regarding your privacy rights, our submission policies - among many other policies detailing our relationship with you, our trusted and valued member of the theyhaveit.com family. If you do not agree to these Terms and Conditions, please log off immediately and do not use or access this site. Your continued access to the web site assumes your acceptance of our Terms and Conditions.
Changes to Our Web Site
theyhaveit.com reserves the right to change, delete, add to, or terminate the Terms and Conditions at any time. Terms and Conditions are effective immediately upon their posting to the site. You may view these pages by visiting Terms and Conditions at the bottom of any page of our web site.
theyhaveit.com reserves the right to suspend or revoke a user's right to access the web site if theyhaveit.com determines that a user has violated these Terms and Conditions.
Interpretation of Terms and Conditions
The Terms and Conditions shall be in accordance with the laws of the State of California without giving effect to its principles of conflict of law. If any provision of these Terms and Conditions is held by a competent court to be contrary to law, then that provision shall be deemed severable. It shall not affect the validity and enforceability of any remaining provisions.
REGARDING SALES TAX
Currently, sales tax will be collected from our customers only in California, Florida, and Wisconsin
WEB SITE DATA ERRORS
From time to time text description(s) may contain data text error(s) or pricing error(s).
There also may be a unit of measure, color, or manufacturer size change. We here at theyhaveit.com do our best to keep current and correct data posted. Unfortunately, we cannot be held responsible should there be a data or pricing
error(s). Products ordered when there is a data/pricing error will either be refunded or exchanged.
DISCLAIMERS
Web Site Content
theyhaveit.com may change the materials, product information, and the prices published on the web site at any time without notice and without obligation to update the materials contained on these web pages.
Web Site Operation
theyhaveit.com controls and operates its web site from its headquarters in Camarillo, California, and makes no representation that these materials are appropriate or available for use in other locations.
If users access the web site from other locations, users are responsible for compliance with applicable local laws. The web site may include material with technical inaccuracies or other errors. theyhaveit.com does not warrant that the functional aspects of the web site will be uninterrupted or error free, or that the web site or the server is free of viruses or other harmful components.
Disclaimer of Warranties
Without limiting the foregoing, theyhaveit.com provides the information at these web site "as is," and without any warranties. To the extent permitted by applicable law, theyhaveit.com disclaims all expressed and implied warranties, including warranties of accuracy, completeness, merchantability, non-infringement of intellectual property or fitness for a particular purpose.
In no event will theyhaveit.com or any other party involved in creating, producing, or delivering or developing the web site be liable for any loss of profits, business, use, or data. They won't be held liable for any loss of profits, business, use, or any direct, indirect, economic, actual, compensatory, punitive, special, incidental, consequential or other damage of any kind - whether based on contract, negligence or other tort.
Third Party Links
theyhaveit.com provides links to other web sites that may be of interest to users of our site solely for the convenience of users. The sponsors of these linked sites are responsible for the accuracy and editorial content of their sites. theyhaveit.com does not endorse or otherwise assume responsibility for such sites. Unless indicated, linked sites are not part of the web site or otherwise affiliated with theyhaveit.com.
Shipping Policies
theyhaveit.com provides FREE regular UPS ground shipping on orders of $99 or more which are UPS shippable. Orders of less than $99 will incur a $10 handling charge. Free shipping on UPSable items only applies to orders within the contiguous USA.
United Parcel Service Ground (UPS) is our courier on most orders. There are some items we currently have on our website which
cannot be shipped with UPS. If an item is noted in the description that it is UPS-NON-Shippable
 , then we will ship this item via a common carrier trucking company.
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(#1.) If an order is $99.00 or more with items which can ship via UPS.
The order is shipped at
NO Charge.
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When Shipping and Handling charges will apply on Certain orders
(#2.) If the shopping cart contains item(s) which is NOT
shippable
by UPS the shopping cart will charge an automatic $75.00 one time for this item to be shipped via common carrier trucking company.
We also ship your order the same day it's placed if we receive your order Monday - Friday by 1:00 PM (Eastern Standard Time). You can expect your order to arrive in 6 business days or less from the day your order is placed . See details below:
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Supplies
